Supervisor changes an agent’s state to Logout. Parameters are applicable only for CUIC based reports and not Finesse live Information for the agents who belong to the specified teams. It is also zero for other states.Ī list of reason codes and their descriptions, see the That no logout reason code is configured or that the agent was unable to enterĪ reason code. The agent-Login, Logout, Not Ready, Ready, Reserved, Talking, or Work.Ĭode for the agent moving to Logout state or Not Ready state. Includes a table that displays the following information: Wrap-up data, and the reason code (where applicable) for the current day, since You can filter using the following parameter:ĭisplays information for the CSQs that belong to theįilter parameters are applicable only for CUIC based reports and notĪgent State Log Report presents the agent state and duration in that state, The report includes a table that displays the following information:Įlapsed wait time of the oldest call in the queue. Statistics, since midnight, of the Contact Service Queues (CSQ) to which the The Agent CSQ Statistics Report presents the current day's call queue
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